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Shipping & Returns

 Free shipping is on large items will be delivered to you
on a pallet, curbside. Freight carriers do not ring the items
into your home. In most cases they will call to let you
know about what time to expect them.

If you are within our normal service area the order
may be delivered by our personnel. This is curbside
delivery, or to your garage if possible. We  do not bring 
order into your home due to insurance regulations.

 Furniture or Gliders

Open the item Carefully

We inspect the order to make sure the boxes are not damaged.
We do not open the boxes unless
there is sufficient reason to
assume the merchandise has been affected. In the event of concealed

damage, we will get a replacement item or part to resolve the issue. 

IMPORTANT

Customer satisfaction is important. If you are not completely 
satisfied with your purchase, you may return it, as long as it is
in its original condition and returned with all packaging for a 
refund, or exchange for store credit within 30 days of the order. 
Refunds will be issued, less the shipping and return shipping
charges. Standard shipping charges will apply for all "free shipped"
non-defective items. Email us at {nursery1time@gmail.com} 
within 30 days of receipt of the item with your name, order number 
and reason for return. Once we receive your returned item, we will
issue you a refund or in store credit. Store credit does not expire. All 
refunds put back on a credit card will be issued within five business
days upon receipt of the returned merchandise.

**If the merchandise is returned used or not in original packaging, 
your merchandise will be shipped back to you at your expense.

All returned items must be in their original container, with the original
packaging 
intact and all warranty cards, manuals and paperwork included. 

If the items that you received are damaged or defective, please contact us immediately
by phone or e-mail for return instructions. If the items were damaged during shipping,
we are required to contact UPS,FEDEX, or USPS, etc  as they have the right to inspect the package.

 

Replacements

In the unlikely event that you receive a product that is incorrect, missing parts, or damaged; 
we will send you replacements free of charge. We will contact the company and arrange for a replacement.
If the item needs to be returned for replacement, we will get the necessary documentation
for you. Please call the number on your order receipt,
and our customer service team will arrange this for you.

 

 

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